Ladataan...
EN04.11.2026
Service Designer (50%)
finance operations and workflows
On behalf of our client, we are looking for a Finance Digital Experience / Service Designer to join their Financial and Operational Procurement Services team. As the organization undergoes a major finance transformation and implements a new ERP system, this role plays a pivotal part in shaping modern ways of working.
Start
During November / December
Duration
TBD
Location
Espoo / hybrid
Allocation
around 50%
The role:
In this role, you will design, optimize, and govern end-to-end finance service experiences across core processes, primarily Order-to-Cash (O2C), Source-to-Pay (S2P), and Record-to-Report (R2R). You will bridge internal and external stakeholders, including business teams, end customers, suppliers, and finance specialists to deliver intuitive, user-centric, and AI-enabled finance services.
You will champion modern service management, knowledge management, self-service portals, and intelligent automation while driving change during large-scale enterprise transformation.
Key responsibilities:
- Design, map, and continuously improve end-to-end finance service journeys.
- Develop user-centric, intuitive interfaces and support workflows across key finance operations.
- Design AI-enabled employee support experiences, virtual agent workflows, and knowledge management frameworks.
- Translate operational and business requirements into clear ServiceNow design specifications.
- Evaluate emerging ServiceNow capabilities, recommending and deploying new platform features.
- Identify high-impact opportunities for AI, generative AI, virtual agents, and intelligent process automation.
- Support the rollout and optimization of self-service portals and automation tooling.
- Collaborate closely with IT, HR/People service teams, and product owners to align on a cohesive enterprise employee experience.
- Contribute to enterprise platform governance, service design standards, and strategic alignment.
Candidate profile:
- Technical & domain expertise: Proven experience with ServiceNow service portal design/specifications, service design methodologies, finance core processes (O2C, S2P, R2R), and implementing AI or automation-driven service solutions.
- Leadership & execution: Self-driven mindset with high ownership, adaptability in changing environments, and a clear track record of delivering measurable improvements.
- Stakeholder management: Exceptional communication, stakeholder engagement, and influencing skills across all organizational levels.
- Language skills: Full professional proficiency in written and spoken English.
Assignment details:
- Location: Espoo, Finland (Hybrid)
- Start: Before Christmas
Sounds like a match? Send us your application through Backstage asap and briefly explain your relevant experience.
Ota yhteyttä
Kaisaniemenkatu 1 BA, 4. krs00100 Helsinkihello@finitec.fi