04.11.2026

Service Designer (50%)

finance operations and workflows

On behalf of our client, we are looking for a Finance Digital Experience / Service Designer to join their Financial and Operational Procurement Services team. As the organization undergoes a major finance transformation and implements a new ERP system, this role plays a pivotal part in shaping modern ways of working.

Start

During November / December

Duration

TBD

Location

Espoo / hybrid

Allocation

around 50%

The role:

In this role, you will design, optimize, and govern end-to-end finance service experiences across core processes, primarily Order-to-Cash (O2C), Source-to-Pay (S2P), and Record-to-Report (R2R). You will bridge internal and external stakeholders, including business teams, end customers, suppliers, and finance specialists to deliver intuitive, user-centric, and AI-enabled finance services.

You will champion modern service management, knowledge management, self-service portals, and intelligent automation while driving change during large-scale enterprise transformation.

Key responsibilities:

Design, map, and continuously improve end-to-end finance service journeys.
Develop user-centric, intuitive interfaces and support workflows across key finance operations.
Design AI-enabled employee support experiences, virtual agent workflows, and knowledge management frameworks.
Translate operational and business requirements into clear ServiceNow design specifications.
Evaluate emerging ServiceNow capabilities, recommending and deploying new platform features.
Identify high-impact opportunities for AI, generative AI, virtual agents, and intelligent process automation.
Support the rollout and optimization of self-service portals and automation tooling.
Collaborate closely with IT, HR/People service teams, and product owners to align on a cohesive enterprise employee experience.
Contribute to enterprise platform governance, service design standards, and strategic alignment.

Candidate profile:

Technical & domain expertise: Proven experience with ServiceNow service portal design/specifications, service design methodologies, finance core processes (O2C, S2P, R2R), and implementing AI or automation-driven service solutions.
Leadership & execution: Self-driven mindset with high ownership, adaptability in changing environments, and a clear track record of delivering measurable improvements.
Stakeholder management: Exceptional communication, stakeholder engagement, and influencing skills across all organizational levels.
Language skills: Full professional proficiency in written and spoken English.

Assignment details: