Ladataan...
EN19.10.2026
Salesforce Service Cloud Specialist
Industrial Technology Sector
We are looking for a hands-on Salesforce Service Cloud Specialist to support the industrial service business of an international industrial technology company. Your focus will be on making the existing case management work efficiently, defining best practices and preparing the model for rollout to other service units.
Start
ASAP
Duration
End of 2026
Location
Remote
Allocation
20 %
Job Description
The service organisation uses Salesforce only partially, and much of its customer communication still runs through personal inboxes. Case management is in use in one service unit but does not yet work as intended. For example, email replies create duplicate cases. This is a practical specialist role, not an architect or project manager role, and you will work in cooperation with the company’s central Salesforce team.
- Review the current case management setup and identify the root causes of issues
- Configure and improve Email-to-Case, queues, assignment rules and case threading
- Define and document best practices for daily service operations
- Train and guide users, and challenge existing ways of working constructively
- Prepare a rollout model for other units and a possible later move to Field Service
Requirements
- Strong hands-on experience with Salesforce Service Cloud and case management
- Ability to translate service business processes into practical Salesforce solutions
- Experience improving Salesforce use and adoption in existing environments
- Good communication and change management skills
- Fluent English, Finnish is strong advantage
- Pluses: Salesforce Field Service and experience working with central Salesforce teams in large organisations
Ota yhteyttä
Kaisaniemenkatu 1 BA, 4. krs00100 Helsinkihello@finitec.fi