19.10.2026

Salesforce Service Cloud Specialist

Industrial Technology Sector

We are looking for a hands-on Salesforce Service Cloud Specialist to support the industrial service business of an international industrial technology company. Your focus will be on making the existing case management work efficiently, defining best practices and preparing the model for rollout to other service units.

Start

ASAP

Duration

End of 2026

Location

Remote

Allocation

20 %

Job Description

The service organisation uses Salesforce only partially, and much of its customer communication still runs through personal inboxes. Case management is in use in one service unit but does not yet work as intended. For example, email replies create duplicate cases. This is a practical specialist role, not an architect or project manager role, and you will work in cooperation with the company’s central Salesforce team.

Review the current case management setup and identify the root causes of issues
Configure and improve Email-to-Case, queues, assignment rules and case threading
Define and document best practices for daily service operations
Train and guide users, and challenge existing ways of working constructively
Prepare a rollout model for other units and a possible later move to Field Service

Requirements

Strong hands-on experience with Salesforce Service Cloud and case management
Ability to translate service business processes into practical Salesforce solutions
Experience improving Salesforce use and adoption in existing environments
Good communication and change management skills
Fluent English, Finnish is strong advantage
Pluses: Salesforce Field Service and experience working with central Salesforce teams in large organisations

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