Ciegus' strategy includes fast expansion into international markets. To enable controlled scaling of the business, the company needed to create a clear framework and processes for quality management, business development, and systematic improvement of customer satisfaction. The chosen quality system was ISO 9001, so the primary requirement was to find an expert with experience in ISO 9001 quality process development and, in particular, in creating a quality project specification and an action plan.
The need was presented to Finitec because they were known to be partners in providing business and technology expertise to companies in the health technology sector. Sanna Eilola commented on the collaboration: