09.09.2026

Solution Manager

ServiceNow

We are looking for an experienced ServiceNow Solution Manager to join our client’s team and drive the development of global ServiceNow solutions across GBS, IRM, and emerging capabilities.

Start

ASAP

Duration

12months

Location

Remote

Allocation

100%

We are looking for an ServiceNow Solution Manager to strengthen our client's team. The primary focus of the role is Global Business Services (GBS), potentially Integrated Risk Management (IRM), as well as other/new ServiceNow capabilities.

The Solution Manager provides functional and/or technical expertise for the solutions within their scope. Functional design and reviews are at the core of the role, together with providing third-level support when requested.

Key Responsibilities

Manage changes and new requirements within assigned functional areas, including coordination with different stakeholders and vendors.
Communicate and keep relevant stakeholders informed about assigned changes and developments.
Analyse business requirements and develop functional designs.
Support development teams and business stakeholders in the successful deployment of solutions.
Support, consult, and participate in operational development projects.
Act as Solution Lead in operational development projects when required and serve as a main project resource.
Create and maintain documentation related to assigned enhancements and change requests, including solution designs and test cases.
Provide third-level support for incident handling.
Provide information to support decision-making related to project requirements and enhancement requests, for example through prototypes and mock-ups.
Provide system expertise to architects and business stakeholders when exploring and developing new functionality.
Act as a subject matter expert within the assigned competence area.

Required Skills and Experience

Strong ServiceNow expertise, particularly related to Global Business Services (GBS).
Integrated Risk Management (IRM) expertise is a plus.
Relevant ServiceNow certifications.

If you are interested, please let us know via the link below!

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