22.09.2026

IT Service Manager

ITSM

We are looking for an organized and proactive IT Operations & Service Management Consultant to support the operational management of a business-critical Customer Information System (CIS) used across multiple business functions.

Start

15.10.2026

Duration

8kk

Location

Helsinki, remote

Allocation

100%

In this role, you will help drive the operational success of a business-critical platform by coordinating activities across business teams, IT functions, and external vendors. You will support service operations, oversee releases and testing, maintain key processes, and identify opportunities to improve service quality and efficiency.

Key requirements:

Experience with IT Service Management (ITSM) and operational support
Background working with SaaS applications or enterprise systems
Understanding of ERP, CIS, billing, invoicing, and master data environments
Strong organizational and coordination skills
Excellent communication skills in English
Finnish or Swedish language skills are considered an advantage
Experience within the energy sector is a plus

This is a hands-on coordination role where you will support daily operations, service governance, releases, testing activities, documentation, compliance, and stakeholder communication while working closely with the Senior Manager, who retains the overall Service Manager responsibility.

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